Hiring
5

Thank you for your 5 star review!

- Golden Gear Automotive
1

Made a wait in office oil change appointment for 30 minutes. The guy was talking to unhappy customer when I walked in. They didn't fill her washer fluid. Then tried to tell me Lunch is at noon and there are 3 cars ahead of my appointment. Umm guy. It's 10:30. What in the lazy employee is this? Asked me how long can I leave my vehicle. Why? I booked a 30 minute appointment. Umm why would I make a wait in office appointment so you can be unorganized and rude. Go somewhere else. I did!

Hi Trinka, Thank you for taking the time to give us your feed back. I'm really sorry you had a bad experience at our shop. We will be talking to our office staff to make sure this does not happen again. We understand customers make appointments to be able to plan and get their chores done throughout the day. Our company policies are to accommodate and adapt to customer needs. Let us know if there is anything we can do to earn your trust. You can call Alex Delatorre at 707 329 6105.

- Golden Gear Automotive
1

Im appalled on how the person we talked to at the reception office answered are questions. Very sarcastic, snorky and belittling like we should of know the answer to our questions. Very disappointing we thought the short visit would of been pleasant and happy to get our answers to our questions but all we got was rudness and how expensive it was witch we did not ask. I would not recommend.

Hi Arles, this is the management team at Golden Gear, are you sure you have the correct company? We do not have your name in our data base. If you do, I apologize for the unsatisfactory service we provided. That is not our normal customer service policy. I would like to talk to you and get more information. Please call Alex Delatorre at 707 329 6105

- Golden Gear Automotive
5

Couldn’t have been easier - thanks!

We're glad you had a great experience! Thanks for the 5 star review.

- Golden Gear Automotive
5

Great service, very accomodating with my schedule changes. Good work at reasonable price.

We appreciate your support and look forward to servicing your vehicle again!

- Golden Gear Automotive
5

Golden Gear is the only shop I go to. Everything is done with expertise, and in a timely manner. They can find an issue when no other shop could. When you want things done right go to Golden Gear.

Thank you for your fantastic review! We truly appreciate your trust in Golden Gear Automotive and are grateful to be your go-to-shop. We take pride in providing expert service and getting the job done right the first time. See you next time!

- Golden Gear Automotive
5

Great service, fast and personable.

Thanks, Lamar! We're thrilled to hear you had a great experience with us. If your vehicle ever needs anything else, we'll be here to help.

- Golden Gear Automotive
5

So handy to have a place to do the smog check right here in Sebastopol! They are friendly and efficient.

5

Golden gear got my 1989 Nissan Sentra smogged and road legal. There was an annoying issue with the fuel cap/gas tank venting but they were very patient and figured it out. Either I got very, very lucky, or Alex knew exactly what he was doing, perhaps a little of both, but adjustments were made, and the car made it through smog affordably and drama free. I noticed my old Sentra ran and idled a bit smoother afterwards. Expectations exceeded. Keep up the good work!

5

Professional, excellent communication, timely appointment and auto service, quality work and just an overall high value experience. Glad I found them!

1...891011121314...89
Leave a review
Golden Gear Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Golden Gear Automotive (707) 329-6105 if you have any issues in accessing any area of our website.